Privacy policy

Last Updated: April 27, 2026

Globalkeep operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to operate and deliver our store functionality.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified information that cannot reasonably be linked to you.

Depending on how you interact with us, your location, and applicable law, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Financial Information

  • Credit card or debit card information
  • Financial account information
  • Payment card details
  • Transaction details
  • Payment confirmations

Account Information

  • Username
  • Password
  • Security questions
  • Account preferences and settings

Transaction Information

  • Items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled
  • Order history and transaction records

Communications

  • Information you provide when contacting customer support or communicating with us

Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Network connection information

Usage Information

  • How you interact with and navigate the Services
  • Activity patterns on our website

Sources of Personal Information

We may collect personal information from:

  • You directly, when you create an account, make a purchase, contact us, or otherwise provide information.
  • Automatically, through cookies and similar technologies when you use our Services.
  • Service providers, who collect or process information on our behalf.
  • Business partners and third parties, where permitted by law.

How We Use Your Personal Information

We use personal information for the following purposes:

1. Provide and Improve the Services

  • Process payments and fulfill orders
  • Manage accounts
  • Arrange shipping and returns
  • Provide customer support
  • Personalize your shopping experience
  • Recommend products
  • Improve site functionality and performance

2. Marketing and Advertising

  • Send promotional emails, text messages, or postal mail
  • Display online advertisements tailored to your interests
  • Promote products based on your activity and purchase history

3. Security and Fraud Prevention

  • Authenticate accounts
  • Detect and prevent fraud or illegal activity
  • Protect the safety of users and our business

You are responsible for safeguarding your account credentials. Please do not share your login information with others.

4. Communication

  • Respond to inquiries
  • Provide service updates
  • Maintain our customer relationship

5. Legal Compliance

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Enforce our policies and terms

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@globalkeepebike.com
Address:
Unit D19, 17/F, New City Centre
No. 2 Lei Yue Mun Road
Kwun Tong, Hong Kong